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Outline

Traveling can be an exciting experience, but it sometimes comes with its own set of challenges, especially when it comes to handling passenger property. American Airlines and US Airways understand this fact and extend their apologies for any mishandling of passengers' property. Knowing that such experiences can be quite inconvenient, they have put in place a structured approach for passengers to lodge claims regarding lost luggage, missing contents, damaged luggage and/or contents, and delay expenses. The "Claim Passenger Property" form is a crucial document in this process, designed to guide passengers through providing detailed information about their travel, the property concerned, and any additional relevant details to help in tracing and hopefully, recovering their property. To ensure the claim is processed, passengers are encouraged to return this form within 45 days from their travel date, with reminders to include various types of supporting documentation like airline ticket receipts, baggage claim checks, and receipts for any items valued over $150.00. The form also outlines specific liability limitations depending on whether the travel was domestic within the United States or international. For those encountering such property mishaps, this form acts as the first step towards addressing their concerns, providing a comprehensive and guided approach to claim what is rightfully theirs.

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Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.

US Airways

Central Baggage Service

Central Baggage

PO Box 619613 – MD 1322

4000 E Sky Harbor Blvd.

Dallas/Ft. Worth, TX 75261-9613

Phoenix, AZ 85034

Fax: 972-425-0714

Fax 480-693-2305

Email: PPQ1600@aa.com

Email: Baggage.Resolution@usairways.com

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage

 

 

 

Missing Contents

 

 

 

Damaged Luggage and/or Contents

 

 

Delay Expenses

 

 

 

 

 

 

 

 

 

 

 

Mr. First

Middle

Last Name

 

Phone Number

 

 

 

Mrs.

 

 

 

 

 

 

 

Ms.

 

 

 

Home:

 

Business:

 

 

 

 

 

 

 

 

 

Permanent Mailing

Number

Street

Apt.

Temporary Mailing

Number

Street

Apt.

Address

 

 

 

Address

 

 

 

 

 

 

 

 

 

 

 

City

 

State

 

City

 

State

 

Zip Code

 

 

 

Zip Code

 

 

 

 

 

 

 

 

 

 

 

Country

 

 

 

Country

 

 

 

Postal Code

 

 

 

Postal Code

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

Employed by:

 

 

 

 

 

 

 

Occupation:

 

 

 

 

 

 

 

 

 

 

 

Your Complete Flight Itinerary

From

To

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes

No

If yes, list each airline, claimant name and dates (attach an additional page if necessary)

 

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers

Number of passengers

 

 

Purpose of trip?

 

Length of stay?

traveling in your party:

claiming missing baggage:

 

 

 

 

 

 

 

 

 

 

 

 

 

Were you charged for excess

Yes No

 

 

Did you declare and pay for excess value: Yes

No

and/or overweight baggage:

 

 

 

Value declared: $

 

 

 

 

 

 

 

 

 

 

 

 

 

Have you received your baggage and are you missing contents only:

Yes No

If yes, how many bags are missing contents?

Was airline notiied of loss immediately? Yes No

If yes, at what ofice?

 

By telephone

In person

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes No

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:

Flight number(s) on claim check:

Airport checked from:

Airport checked to:

 

 

 

 

Baggage tag number(s):

 

Passenger ticket number(s):

 

 

 

 

Number of bags checked:

Number of bags received:

Baggage checked at: Curbside Ticket Counter Gate Other

 

 

 

 

Was baggage rechecked and new tags issued? Yes

No

If yes, at what airport?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was baggage available at Customs? Yes

No

N/A

If yes, at what city?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Give details if the original routing was changed after starting your trip:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Was your property packed in a box? Yes

No

Was your property packed with an external cover? (example: golf bag) Yes No

 

 

 

 

 

 

 

 

 

 

 

Is the name on the bag(s) different from the passenger? If so, what name?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bag Type

Material

Color(s)

Brand

 

Bag

 

Open/Close

 

Wheels

Retractable

Purchase

Cost of Bag

 

Dimensions

with Zipper

 

Handle

Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hard

 

 

 

 

 

 

Yes

 

Yes

Yes

 

 

 

Soft

 

 

 

 

 

 

No

 

No

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

 

 

Qty

Article/Item

Size

Gender

Description

Color

Material

Brand Label

M,F,CH,I

 

 

 

 

Store

Purchased

Purchase

Date

Original

Cost

1

4

Shoes

12

M

White with blue stripes

Leather

Nike

Sears

Jan-13

$55.00

T-Shirts

L

M

Undershirts

White

Cotton

Hanes

JCP

Jan-13

$20.00

 

 

 

 

 

 

 

 

 

 

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

$

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________

___________________________________________________

Claimant signature

Date

Claimant signature*

Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

Get PDF Form

Document Attributes

Fact Name Detail
Submission Deadline Must be returned no later than 45 days from the date of travel.
Documents Required Includes airline ticket receipts, baggage claim checks, and photo identification.
Liability Limitations For domestic travel within the United States, liability is limited to $3,400 per ticketed passenger. For international travel, the Montreal Convention applies, with liability limited to 1,131 Special Drawing Rights (SDRs) per ticketed passenger.
Governing Law for Lost Baggage Claims and the resulting investigations may involve federal law enforcement agencies, including the Federal Bureau of Investigation (FBI), for thefts from interstate shipment.

How to Fill Out Claim Passenger Property

Filing a claim for lost, damaged, or mishandled passenger property with American Airlines or US Airways requires attention to detail and timely submission. The process involves filling out the Claim Passenger Property form and providing necessary documentation to support your claim. This step-by-step guide aims to streamline this process, making it easier for you to provide all the required information accurately. Ensuring you complete this form thoroughly and return it within the specified 45-day window from your date of travel is critical to the acceptance and processing of your claim.

Steps for Completing the Claim Passenger Property Form:

  1. Start by entering your AAdvantage or US Dividend account number, if you have one, in the designated field.
  2. Provide the Record Locator or File Reference Number related to your claim.
  3. Check the appropriate box(es) to indicate the type of claim you are filing: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
  4. Select your title (Mr., Mrs., Ms.) and clearly print your first, middle, and last name.
  5. Enter your contact details, including phone numbers (home and business) and both permanent and temporary mailing addresses, ensuring the city, state, zip code, and country are filled in where applicable.
  6. Provide your email address, employer, and occupation in the designated sections.
  7. Detail your complete flight itinerary, listing from and to destinations, airlines, flight numbers, and travel dates.
  8. Respond to the question about previous baggage claims with any airline by checking the appropriate box and providing details if applicable.
  9. Indicate the number of ticketed passengers in your party and the number of passengers claiming missing baggage.
  10. Discuss baggage charges by noting if you were charged for excess and/or overweight baggage and if you declared and paid for excess value.
  11. If your claim involves missing contents only, specify whether you have received your baggage and how many bags are missing contents.
  12. Clarify if the airline was notified of the loss immediately, and if not, explain the reason for any delay.
  13. Describe the last location and time you saw your baggage, and whether this loss has been reported to another airline.
  14. On the reverse side of the form, for each piece of missing baggage, detail the baggage routing, flight number(s), check-in details, and describe the baggage using the provided categories (type, material, color, etc.).
  15. List each item lost, indicating article/item, size, gender, description, color, material, brand/label, store purchased from, purchase date, and original cost for each.
  16. Sign and date the form. If other passengers are making claims, they must also sign and date.
  17. Before submitting, ensure you have attached all necessary documentation listed on the checklist, including ticket receipts, baggage claim checks, and receipts for any items valued over $150.00.
  18. Return the completed form and all supporting documents to American Airlines or US Airways via mail or fax using the provided addresses and numbers. Retain a copy of everything for your records.

After submitting the Claim Passenger Property form, your effort and patience in gathering and presenting all the requested information facilitate the airline's ability to intensively trace and hopefully return your property. Remember, prompt and comprehensive submission is key to the processing and potential resolution of your claim.

More About Claim Passenger Property

  1. How do I complete the Claim Passenger Property form?

    To successfully complete the Claim Passenger Property form for American Airlines or US Airways, follow these steps: Firstly, fill in all required details about your flight and personal information, including the AAdvantage or US Dividend Account number, Record Locator or File Reference Number, and the type of claim you are filing (e.g., Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, Delay Expenses). If the claim involves multiple pieces of baggage, ensure each bag and its contents are itemized separately. Attach all necessary documentation, such as airline ticket receipts, baggage claim checks, receipts for any declared excess value, and a clear photo ID. If your claim includes damaged items, save all damaged property until your claim is resolved. Before sending the form, double-check that you have included all requested information and retain copies for your records. Submit the completed form via mail, fax, or email to the provided addresses no later than 45 days from your date of travel.

  2. What documentation is required for the claim?

    When filing a claim for passenger property mishandling, the following documents must be attached to the claim form: Airline ticket receipts, baggage claim checks, receipts for any claimed excess value, receipts for excess baggage charges paid, receipts for items valued over $150.00, and a government-issued photo ID for each passenger making a claim. Additionally, for damage claims, it's important to retain all damaged items and their contents until the claim has been settled. Remember to keep copies of everything you submit for your personal records.

  3. What is the deadline for submitting the claim form?

    The completed Claim Passenger Property form must be returned no later than 45 days from your travel date. Failure to submit the form within this timeframe might result in the denial of your claim. This deadline ensures that the tracing efforts for locating and returning your property can begin as soon as possible. To avoid any potential delays in processing your claim, ensure all sections of the form are filled out accurately and that all required documentation is attached before submission.

  4. What happens if my claim includes more than one piece of baggage?

    If your claim involves more than one piece of baggage, it is imperative to itemize each bag and its contents separately on the form. This detailed listing helps in the accurate processing of your claim, ensuring that all items are accounted for during the airline's tracing efforts. For each piece of missing or damaged baggage, specify the bag type, material, color, brand, purchase date, dimensions, and the cost of the bag, along with a detailed description of all contents including their brand, size, material, and original purchase cost. For items valued over $150.00, corresponding receipts are required. Providing a thorough and organized itemization enhances the likelihood of a swift and satisfactory resolution to your claim.

Common mistakes

  1. Failing to submit the form within the 45-day deadline from the date of travel leads to a high risk of claim denial. It's crucial to meet this deadline to ensure your claim is considered.

  2. Not providing detailed itemization for each piece of baggage and its contents can delay or negatively affect the processing of your claim. It's important to clearly and separately list the items from each bag.

  3. Skipping documentation, such as airline ticket receipts, baggage claim checks, and receipts for items valued over $150.00, weakens the claim. These documents are vital for verifying the claim and aiding in property recovery.

  4. Omitting clear and legible government-issued photo identification for each passenger making a claim. This identification helps verify the claimant's identity and is a necessary part of the claim process.

  5. Failing to retain all damaged bags and/or contents until the claim has been resolved. Not following this step could result in difficulties proving the extent of damage or loss.

  6. Ignoring the requirement to keep copies of all documents submitted to the airline. Maintaining your own records is crucial for following up on your claim and ensuring all details are accurate.

  7. Incorrectly or incompletely filling out the bag and content description section. Providing precise details about the baggage and lost or damaged items, including type, brand, color, and purchase date, is essential for a successful claim.

Common oversights:

  • Not checking the appropriate boxes to indicate the type of claim (lost luggage, missing contents, damaged luggage and/or contents, delay expenses).

  • Omitting the flight itinerary, which is necessary to trace the baggage journey and identify where mishandling could have occurred.

  • Forgetting to sign and date the form. The claim process cannot begin without the claimant's signature, affirming the accuracy and completeness of the information provided.

Documents used along the form

When filing a Claim Passenger Property form, various other forms and documents often complement the process to ensure the claim is fully supported and processed efficiently. These documents play a crucial role in providing the necessary evidence and information to support the claim.

  • Airline Ticket Receipts: These serve as proof of travel and help verify the flight details, the date of travel, and the passenger's information.
  • Baggage Claim Checks: Essential for tracking the baggage in question, these checks correlate with the specific luggage pieces reported in a claim, facilitating the airline's search and identification process.
  • Receipt(s) for Excess Value Claimed: If passengers have declared items of value beyond the standard liability limits and paid the corresponding fees, these receipts are necessary to establish the claim's value basis.
  • Receipt(s) for Excess Baggage Charges Paid: These receipts show that additional fees were paid for luggage exceeding the airline's free baggage allowance, which may be pertinent in claims related to such baggage.
  • Receipt(s) for All Items Valued Over $150.00: For any claimed item exceeding this value, detailed receipts help substantiate the claimant's listed values and facilitate the compensation process.
  • Clear and Legible Government Issued Photo Identification: This is required for each passenger making a claim to confirm their identity and ensure the claim is being filed by the rightful owner of the luggage.
  • Damage Claims Documentation: For damaged items, photographs, repair estimates, or receipts for repairs already made serve as quantifiable evidence of the damage and the cost of repair or replacement.

Collecting and submitting these documents alongside the Claim Passenger Property form strengthens a claim by providing tangible proof of ownership, value, and the circumstances of the claim. It's essential for passengers to meticulously prepare this documentation to assist in the swift resolution of their claim.

Similar forms

  • The Damage Report Form used by shipping and moving companies closely mirrors the Claim Passenger Property form. Both require detailed descriptions of lost or damaged items, including their size, brand, material, and original cost. This information helps in assessing the value of the property lost or damaged during transit, whether it's through an airline or a moving service.

  • Insurance Claim Forms for property or personal belongings share similarities with the airline's property claim form. When filing an insurance claim, policyholders must provide comprehensive details about the items lost or damaged, including evidence of ownership and value, much like the necessary documentation for airline property claims.

  • The Car Rental Damage Claim Form also parallels the process outlined in the Claim Passenger Property form. After a rental vehicle is returned with damages, customers must report specifics about the damage, often needing to describe the condition of the vehicle before and after, similar to declaring the state of baggage before airline mishandling.

  • Home Warranty Service Request Forms require homeowners to itemize and describe in detail the malfunctioning home system or appliance, akin to how travelers must list baggage contents on the Claim Passenger Property form. This specificity aids in determining the service or compensation needed to remedy the issue.

  • Lastly, the Return Merchandise Authorization (RMA) Forms used in retail share characteristics with the airline’s claim form. Customers returning goods for refund or exchange must provide detailed information about the product and the reason for return, echoing the need for detailed descriptions and reasons in property claims to airlines.

Dos and Don'ts

When filling out the Claim Passenger Property form, paying attention to detail and following instructions carefully can make a significant difference in the processing of your claim. Here are ten things you should and shouldn't do to help ensure your claim is handled efficiently:

Do:

  1. Complete all areas of the form to avoid any delays.

  2. Return the form within 45 days from the date of your travel to ensure your claim is considered.

  3. Itemize each piece of baggage and its contents separately if your claim involves more than one piece.

  4. Include receipts for baggage charges and all items valued over $150.00.

  5. Maintain a copy of all documents you submit for your personal records.

Don't:

  1. Leave any section blank. Incomplete information may affect the processing of your claim.

  2. Forget to retain all damaged bags and/or contents until the claim has been resolved.

  3. Miss including clear and legible government-issued photo identification for each passenger making a claim.

  4. Delay in notifying the airline of your loss; doing so promptly helps with the tracing efforts.

  5. Send in your claim without checking for accuracy and completeness. Mistakes or omissions could delay processing.

Following these guidelines can help ensure your claim process is smooth and you receive a fair resolution to your concern. Remember, the details matter, and taking the time to provide complete and accurate information will assist in a quicker claim process.

Misconceptions

When it comes to dealing with airline mishaps, filing a Claim Passenger Property form can feel daunting. Misconceptions about the process are common. Here are four that often trip up passengers, paired with clarifications to set the record straight.

  • Only items over $150 need receipts for a claim: While the form requests receipts for items valued over $150, providing proof of purchase for any claimed item, regardless of value, can support your claim. This misconception could lead to under-documenting your loss.
  • Damage claims don't require you to retain the damaged items: Actually, the form specifies that damaged bags and/or contents should be kept until the claim is resolved. This instruction is crucial for the airline's assessment of the claim, as discarding items may affect the outcome.
  • A claim must involve baggage loss or damage only: The form offers options to report not just lost or damaged luggage, but also missing contents and expenses incurred due to delays. Understanding the full scope of claims accepted can ensure you're fully compensated for your inconvenience.
  • Claims are resolved swiftly after submission: Completing and submitting the form is just the beginning. The process can be lengthy, as it involves tracing efforts, review, and possibly further documentation. Patience is key, as haste may lead to frustration over the natural timeline of claim processing.

Dispelling these misconceptions about the Claim Passenger Property form can lead to a smoother experience when navigating the aftermath of luggage mishandling. Being informed and prepared goes a long way in ensuring a fair resolution.

Key takeaways

When dealing with the unfortunate event of mishandled passenger property by an airline, understanding how to properly complete a Claim Passenger Property form is essential. Below are eight key takeaways that can help ensure the process moves as smoothly as possible:

  • It is crucial to return the completed Claim Passenger Property form within 45 days from the date of travel. Missing this deadline could lead to the denial of the claim.
  • For claims involving more than one piece of baggage, itemize each bag and its contents separately to facilitate the processing of your claim.
  • Be prepared to provide various documents, including airline ticket receipts, baggage claim checks, and receipts for any items valued over $150, among others. This documentation supports your claim and helps in tracing your property.
  • Maintaining clear and legible copies of a government-issued photo identification for each passenger making a claim is required for processing.
  • In case of damaged luggage, retaining all damaged items until the claim has been resolved is advised. This may be necessary for inspection or as proof of the claim.
  • Always keep a copy of all documents submitted to the airline for your personal records.
  • Understanding the liability limitations is important; these vary depending on whether the flight was domestic or international, and therefore affects the compensation one might expect.
  • Submitting the form and any accompanying documentation can be done through mail or fax, with specific addresses and fax numbers provided for American Airlines and US Airways.

Accurately completing and promptly submitting the Claim Passenger Property form is the first step toward resolution after the mishandling of your property during air travel. Paying careful attention to the required documentation and deadlines can help expedite the process of locating and returning your property or receiving compensation where appropriate.

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