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Outline

The process of scanning business cards and driver licenses, as outlined in the LobbyWorks® 4.0 documentation, introduces a comprehensive approach toward capturing ID images for efficient record-keeping and streamlining visitor registration. This technology primarily relies on Optical Character Recognition (OCR) and a pattern recognition algorithm, aiming to identify unique driver license templates accurately. Despite the goal of achieving the highest recognition rate possible, it is acknowledged that no OCR technology currently guarantees 100% accuracy, with supported card scanners reaching a 95-99% per-character accuracy rate under optimal conditions. The challenge increases with new driver license designs, which incorporate holograms that can obstruct OCR technology from deciphering the text clearly. To address this, advancements in card scanning technology, such as the Snapshell IDR, have been developed to improve data capture from licenses with holographic designs. Additionally, the documentation emphasizes the importance of regular SDK updates from Card Scanning Solutions to accommodate new and updated driver license designs continually. For instances where licenses are not scanned correctly, several troubleshooting steps are recommended, including recalibrating scanners and updating the CSS SDK to the latest version. This guide also covers various operational issues that might arise, such as problems with the scanner's compatibility, errors in launching the application, and the necessity of recalibrating devices to ensure optimal performance.

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LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs

Updated: 26 May 2011

Scanning business cards and driver licenses is a great way to capture a complete ID image for record keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license templates for processing.

Important notes:

1)The goal of OCR technology is to achieve the highest recognition rate possible; however, no currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and supported card scanners measure a per-character accuracy rate of 95-99% when the technology is properly set up.

2)Many new driver license designs have been updated to include one or more holograms as a method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that the OCR technology is attempting to decipher. Card Scanning Solutions has created a new scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management to improve capture of data from licenses where text is hidden behind holograms. The 800 scanner does not have same capability, so we encourage users who experience OCR problems with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.

3)Card Scanning Solutions releases SDK updates on a regular basis due to the continuous introduction of new and updated driver license designs. If you encounter an unsupported license template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.

What should I do if a driver license is not scanning properly?

Problem

Question

Resolution1

A specific model or

Do the driver license fields seem

No –

models of license do not

to be captured into the correct

1) Check both Autodetect and the state-specific

scan properly

LobbyWorks field?

settings in Front Desk.

 

 

2) Check the latest CSS SDK to see if it has a fix.

 

 

If not, collect a secure scan2 to provide to

 

 

Honeywell technical support for forwarding to

 

 

CSS.

 

Do the licenses have holograms

Yes – You have encountered a limitation of the 800

 

and are you using an 800 model

scanner relative to new driver licenses. We

 

scanner?

recommend you upgrade to the Snapshell IDR

 

 

model.

 

A specific license model was

Yes – Although CSS has added numerous new

 

previously compatible with

driver license templates, they still continue to

 

Autodetect, but now requires

support the older templates as well. We

 

selection of a state?

recommend collection of a secure scan2 be

 

 

provided for review.

 

The OCR seems to be entering a

Yes –

 

lot of typos into LobbyWorks?

1) The OCR technology is not 100% accurate.

 

 

The achievable per-character accuracy rate is

 

 

between 95-99%.

1All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.

2The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is sent, delete the folder.

1

 

 

2) To help achieve the highest accuracy, it is

 

 

important that the scanned image shows the

 

 

entire card and that the image is good. If using

 

 

an 800 scanner, recalibrate. If recalibration

 

 

does not help, we recommend collection of a

 

 

secure scan be provided for review.

No card scans properly

Are you using an 800 scanner?

Yes –

 

 

 

1) Please confirm that the 800 model is

 

 

compatible and recalibrate the scanner. Note:

 

 

there are models of the 800 scanner that do

 

 

image capture only without OCR support.

 

 

2) Please confirm card is being inserted into

 

 

scanner with proper orientation (image face

 

 

down).

 

Front Desk starts but the

Yes – This may be caused by an installation error

 

Snapshell IDR does not power

of the driver or SDK. Uninstall both the driver/SDK

 

up?

using Add/Remove Programs and then reinstall

 

 

driver followed by SDK.

 

Front Desk starts but does not

Yes –

 

 

detect the scanner?

1) Confirm that another open application is not

 

 

using the scanner. A scanner can only connect

 

 

to one software application at a time. If this is

 

 

the problem, close the application and restart

 

 

Front Desk.

 

 

2) The scanner driver may not have been

 

 

installed properly. Apply the hot fix for

 

 

LobbyWorks 4.0.6.1. Uninstall the CSS SDK

 

 

using Add/Remove programs. Install the latest

 

 

SDK (9.42.37 or later). If the scanner was the

 

 

800 model, recalibrate the scanner.

 

Front Desk displays errors when

Yes –

 

 

attempting to start the application

1) If you encounter any device compatible error

 

 

during launch of Front Desk, manually register

 

 

the following DLLs located in the LobbyWorks

 

 

installed path bin folder:

 

 

-

BIZCOM.dll

 

 

-

ScanW.dll

 

 

-

ScanWex.dll

 

 

2) The CSS SDK may have been uninstalled.

 

 

Please confirm that a single version of the

 

 

CSS SDK is installed.

What does a per-character accuracy rate mean?

A 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. It means that approximately one character will misread on every license (assuming that each license has approximately 100 characters). A misread could be O vs 0, i vs l, u vs v, etc. This does not mean that every card will have one mistake – you could have three cards read perfectly and one card with multiple mistakes.

Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?

Auto detection like OCR works on visual information but instead of looking for characters it is looking for shapes, usually the shape of the word that represents the state or some other unique identifier that can only be found on one state. To help the SDK with auto detection, it is important that the scanned image shows the entire card and that the image is good.

How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?

When calibration of the scanner completes via Front Desk or Kiosk, the following files will be created in the ScanShell800 folder in the system:

PixGan6.dat

2

PixGanG6.dat

PixOff6.dat

PixOffG6.dat

To recalibrate the scanner, delete these files and relaunch the Front Desk or Kiosk application in the system.

Path for WinXP: C:\Documents and Settings\All Users\Application Data\Card Scanning Solutions\ScanShell800

Path for VISTA: C:\ProgramData\Card Scanning Solutions\ScanShell800

Path for Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800

3

Document Attributes

Fact Name Description
OCR Technology Accuracy The goal of OCR (Optical Character Recognition) technology is to maximize recognition rates, achieving 95-99% per-character accuracy when correctly set up.
Hologram Obstructions New driver license designs include holograms that can obstruct text, affecting OCR technology's ability to decipher information.
Improved Scanner for Hologram Issues The Snapshell IDR scanner, unlike the 800 model, has enhanced light management to better capture data hidden behind holograms on new driver licenses.
Continuous SDK Updates Regular SDK updates are released to accommodate newly introduced or updated driver license designs, ensuring ongoing support and compatibility.
Troubleshooting Unreadable Licenses If a driver license does not scan properly, checking the latest CSS SDK for fixes or collecting a secure scan for technical support is recommended.
Autodetect and State-specific Selection While some licenses work in Autodetect mode, others require selecting a specific state due to unique visual identifiers.
Scanner Calibration To recalibrate an 800 scanner, delete certain files from the system's ScanShell800 folder and restart the scanning application.
Per-character Accuracy Rate Explained A 99% OCR accuracy rate means approximately one character may be misread on every license, based on an average of 100 characters per license.

How to Fill Out Drivers License

Once the process of scanning business cards and driver licenses becomes a routine part of visitor registration, ensuring the accuracy and efficiency of this process is crucial. The steps provided here guide users through resolving common issues that may arise during scanning using LobbyWorks® 4.0. Whether the challenges involve scanner calibration, software updates, or specific handling instructions for cards with holograms, following these instructions ensures a smoother operation. This guidance facilitates troubleshooting, helping to maintain the system's integrity and the reliability of the scanned data.

  1. Verify if the driver license fields are being captured into the correct LobbyWorks field. If not, proceed with the next steps.
  2. Check both Autodetect and the state-specific settings in Front Desk, adjusting as necessary.
  3. Update the CSS SDK by checking the latest version for fixes related to your issue. If the issue persists, prepare to collect a secure scan.
  4. For licenses with holograms using an 800 model scanner, consider upgrading to the Snapshell IDR model to avoid OCR problems caused by hologram obstruction.
  5. If a specific license model previously compatible now requires state selection, collect a secure scan to provide for review.
  6. In cases where OCR accuracy issues manifest as typos, ensure the entire card is visible in the scan and that the image quality is good. Recalibrate the 800 scanner if necessary. If recalibration does not resolve the issue, collect a secure scan for review.
  7. Confirm that the scanner, especially model 800, is compatible and recalibrate. Make sure the card is inserted with the correct orientation (image face down).
  8. If the Snapshell IDR does not power up or is not detected by Front Desk, check for installation errors. Uninstall and reinstall both the driver/SDK and apply any necessary hot fixes for LobbyWorks 4.0.6.1.
  9. Manually register DLLs (BIZCOM.dll, ScanW.dll, ScanWex.dll) located in the LobbyWorks installed path bin folder if Front Desk displays any device compatible errors upon launch.
  10. Confirm that a single version of the CSS SDK is installed, especially after encountering any device compatibility errors.
  11. To recalibrate the 800 scanner, delete specific calibration files and relaunch the Front Desk or Kiosk application. The files include PixGan6.dat, PixGanG6.dat, PixOff6.dat, and PixOffG6.dat, located within the ScanShell800 folder applicable to your operating system.
Notes:
  • For collecting a secure scan, create a 'cssnlogdir' folder on the C drive, scan the problematic card, compress/zip the folder, and send it to Honeywell Technical Support. Remember to delete the folder after sending the email.
  • Improving card readability involves ensuring the entire card is scanned and that the image quality is satisfactory, especially in cases where auto-detection is employed.

More About Drivers License

When it comes to obtaining or renewing a driver's license, having the right information handy can make the process smoother and quicker. Below are answers to some frequently asked questions regarding driver license forms and scanning technologies:

  1. What should I do if a driver's license isn't scanning properly?

    If a specific model or design of a license isn't being properly captured by the scanning system, first, check both Autodetect and the state-specific settings in the Front Desk. If issues persist, check for the latest SDK updates or collect a secure scan to provide to technical support for assistance.

  2. Why do licenses with holograms not scan well?

    The presence of holograms can obstruct the text, making it harder for OCR technology to decipher the information. If you're using an 800 model scanner and facing such problems, considering upgrading to the Snapshell IDR model, which offers improved light management for better data capture.

  3. Why is a license that previously worked with Autodetect now requiring manual state selection?

    This issue typically arises because the SDK updates to add new templates but continues to support older ones as well. Submitting a secure scan for review can help in fixing the detection issue.

  4. What does it mean if the OCR enters a lot of typos into the registration system?

    An OCR technology's accuracy rate ranges between 95-99%, meaning it's possible for some characters to be misread. Ensuring the whole card is visible and of good quality during scanning can improve accuracy. If using an 800 scanner, recalibration might be necessary.

  5. What if no card scans properly?

    If you're using an 800 scanner and facing difficulties, ensure the model is compatible and recalibrate the scanner. Also, verify that cards are being inserted properly into the scanner.

  6. My Snapshell IDR doesn't power up, what could be the issue?

    This could be due to an installation error with the driver or SDK. Uninstall both using Add/Remove Programs, then reinstall them, starting with the driver followed by the SDK.

  7. What does a per-character accuracy rate mean?

    A 99% OCR accuracy rate implies that approximately one character may be misread in every document scanned, rather than one document in a hundred being incorrect. This doesn't guarantee every card will have a mistake, but it's a possibility.

  8. How do I recalibrate the 800 scanner for LobbyWorks 4.0.6.1 or later?

    To recalibrate, delete the PixGan6.dat, PixGanG6.dat, PixOff6.dat, and PixOffG6.dat files from the ScanShell800 folder under the appropriate path for your operating system. Then, relaunch the Front Desk or Kiosk application.

Understanding how to properly manage and resolve scanning issues can save time and prevent frustration during driver license registration or renewal processes. Be sure to always update your SDK to ensure compatibility with new and updated license designs.

Common mistakes

When people fill out the Drivers License form, several common mistakes can hinder the process. Paying close attention to the following areas can significantly improve the accuracy and efficiency of capturing information through OCR technology and manual entries.

  1. Not verifying compatibility: Many users fail to check whether their scanner model is compatible with the newly designed driver licenses, especially those with hidden text behind holograms. This oversight often leads to critical data being missed or inaccurately captured, a problem particularly prevalent with older scanner models lacking advanced light management technology.

  2. Incorrect scanner calibration: Another frequent error includes not correctly calibrating the scanner before use. Calibration is essential for ensuring that the device captures a complete and clear image of the ID card. Neglecting this step can result in imperfect scans that do not accurately reflect the text on the license, leading to high error rates during the OCR phase.

  3. Improper card orientation: Inserting the card into the scanner with the incorrect orientation is a simple yet common mistake. This misstep can lead to incomplete scanning or the OCR failing to recognize the card’s information altogether. Ensuring that the card is face down and aligned with the scanner's guidelines can prevent such issues.

  4. Not updating software: Failing to regularly update the Card Scanning Solutions (CSS) Software Development Kit (SDK) can result in compatibility issues with new or updated driver license designs. Regular updates are critical for maintaining optimal scanning accuracy and functionality, as these updates often include patches for newly identified issues and enhancements for recognizing a broader range of ID card formats.

By avoiding these mistakes, users can significantly improve the efficiency and reliability of driver license scanning processes, ensuring that the captured data is accurate and useful for their needs.

Documents used along the form

When applying for or renewing a driver's license, individuals find themselves navigating a paperwork labyrinth that extends beyond the initial application form. This paperwork, necessary for accurately capturing an individual’s identity and driving qualifications, encompasses various forms and documents. Each piece serves a distinct purpose, ensuring that the licensing process adheres to state regulations and safety standards. Below is a concise guide to some of these critical documents often used in conjunction with the Driver's License form.

  1. Birth Certificate: A government-issued document that certifies the birth details of the individual, including date of birth and place of birth, serving as proof of age and citizenship.
  2. Social Security Card: Issued by the Social Security Administration, this card is required to verify the applicant's Social Security number, a crucial step in identity verification.
  3. Passport or Passport Card: A federal document that can also serve as proof of citizenship and identity. For many, it's a convenient alternative to the birth certificate.
  4. Proof of Residency: Utility bills, lease agreements, or mortgage statements are often used to verify that the applicant resides within the state where the license is being issued.
  5. Proof of Legal Presence: Non-citizens must provide documents proving their legal status in the country, such as a Green Card or visa.
  6. Vehicle Registration Documents: Required when the license application includes permission to drive certain types of vehicles.
  7. Proof of Insurance: Demonstrates that the applicant meets the state's minimum auto insurance requirements.
  8. Previous Driver's License: If applicable, the driver's previous license may be required, especially when applying for renewal or a license in a new state.
  9. Marriage Certificate or Court Order: Required for individuals seeking to change their name on their driver's license to reflect their current legal name.
  10. Military ID: Active military personnel and their dependents may need to present a military ID during the application process, often for exemptions or to verify identity.

This collection of documents plays an integral role in strengthening the driver's licensing framework, ensuring that licenses are issued based on accurate and verified information. As the requirements for each document can vary by state, applicants are advised to consult with their local Department of Motor Vehicles (DMV) or its equivalent to ensure they are adequately prepared for the application process. Furthermore, it's essential to keep abreast of changes to requirements or procedures, which can evolve to incorporate new security measures or to improve efficiency in identity verification processes.

Similar forms

  • A passport application form shares similarities with a driver's license form in that it also uses OCR technology to digitize information from physical documents for security and record-keeping purposes. Both involve capturing personal details, like full name and date of birth, to verify identities.

  • Voter registration forms mirror the aspect of state-specific information capturing, akin to how driver's licenses require users to select a specific state for proper processing. This ensures that the documents comply with local laws and regulations.

  • Similar to upgrading to a new scanner model for better license data capture, immigration application forms often require applicants to provide high-quality, clear documents to prevent issues with document scanning and verification technologies.

  • The bank account opening form shows parallels in terms of utilizing OCR technology to process documents like IDs for identity verification, ensuring efficiency and accuracy in personal information gathering.

  • Employee onboarding paperwork also encounters the need for accurate OCR scanning of identification documents, much like driver's licenses, to efficiently capture employee details and streamline the onboarding process.

  • Library card application forms require a level of state-specific data similar to driver's licenses, ensuring that applicants provide appropriate proof of residency or membership eligibility based on local criteria.

  • In the realm of medical paperwork, patient information forms often incorporate OCR technology to digitize insurance cards and IDs, mirroring the data capture and accuracy rates seen in driver's license scanning processes.

  • Rental application forms necessitate high levels of accuracy and clarity in document scanning, especially when verifying applicant IDs, similar to the challenges faced with driver's license OCR technology and its limitations with new hologram designs.

Dos and Don'ts

When filling out the Drivers License form, it is important to pay attention to both what you should and shouldn't do to ensure the process is smooth and successful. Below is a list of dos and don'ts that can help guide you through the form completion process.

Do:

  1. Ensure that the entire card is visible in the scanned image to help the Optical Recognition Technology (OCR) achieve the highest accuracy possible.
  2. Check both Autodetect and the state-specific settings in Front Desk if a driver's license does not seem to be captured correctly.
  3. Confirm the scanner is calibrated correctly, especially if you are using an 800 model scanner. Recalibrate if necessary.
  4. Update to the latest Card Scanning Solutions (CSS) Software Development Kit (SDK) if you encounter an unsupported license template.
  5. Scan the card with the image facing down to ensure it is inserted into the scanner with proper orientation.
  6. Uninstall and then reinstall the scanner driver/SDK using Add/Remove Programs if the Snapshell IDR does not power up or is not detected by Front Desk.

Don't:

  1. Use an 800 model scanner for licenses with holograms that obstruct the text, as this may result in recognition errors. Consider upgrading to a Snapshell IDR model for better results.
  2. Ignore software updates. Regular SDK updates are crucial for the system to recognize new and updated driver license designs.
  3. Forget to delete the folder containing encrypted copies of scanned images after sending it to Honeywell Technical Support for troubleshooting.
  4. Attempt to use the scanner with another application running that may be using the scanner, which can prevent Front Desk from detecting the scanner.
  5. Skip the recalibration process if you are experiencing issues with scan quality. This step is crucial for maintaining accurate data capture.
  6. Overlook manually registering DLLs if you encounter errors during the launch of Front Desk. This can resolve device compatibility issues.

Misconceptions

When it comes to obtaining or renewing a driver's license, misconceptions can lead to confusion and frustration. Here are eight common misunderstandings about the driver's license form and process:

  • Accuracy of OCR Technology: Many believe that Optical Character Recognition (OCR) technology, used in scanning driver licenses, is flawless. However, even with advancements, OCR technology does not achieve 100% accuracy. It typically reaches a per-character accuracy rate of 95-99% when set up correctly.

  • Holograms and Scanning Issues: A common misconception is that newer driver licenses with holograms are as easily scanned as older versions. In reality, holograms can obscure the text, causing difficulties for OCR technology. Upgrading to scanners that manage light better, like the Snapshell IDR, can alleviate this issue.

  • Unsupported License Templates: Users often think that encountering an unsupported license template means their scanner is outdated or malfunctioning. In fact, the continuous introduction of new designs means that SDK updates are regularly required and will often solve compatibility issues.

  • Complete Data Capture: There's a misunderstanding that all driver license fields must perfectly align with scanning software fields for successful data capture. While alignment helps, the main goal is ensuring that the entirety of the card is visible, and the image quality is good to achieve high OCR accuracy.

  • Scanner Compatibility and Calibration: Some users assume that all scanners can capture and interpret data from licenses without the need for calibration. However, recalibrating the scanner, especially when encountering scanning problems, can significantly improve performance and accuracy.

  • Installation Errors: If a scanning solution like LobbyWorks starts but does not detect the scanner or fails to power up, it's often thought to be an irreparable hardware issue. More commonly, these problems stem from installation errors that can be resolved by reinstalling drivers and SDKs.

  • Simultaneous Application Use: A prevalent misconception is that scanners can be shared by multiple applications at the same time. In practice, a scanner can only be connected to one software application at a time, requiring users to close other applications that might be accessing the scanner.

  • Per-Character Accuracy Rate: There’s confusion about what a 99% OCR accuracy rate means. It's often misunderstood as one error in every 100 licenses scanned. Instead, it signifies that about one character per license might be read incorrectly, not that every hundredth license will have an error.

Clearing up these misconceptions can lead to a better understanding of the driver's license scanning process and technology, ultimately resulting in more efficient and accurate data capture and processing.

Key takeaways

Filling out and using the Driver's License form requires attention to detail and an understanding of the technology involved. Here are key takeaways to consider:

  1. Optical Character Recognition (OCR) technology is used to scan driver licenses, achieving a 95-99% accuracy rate for character recognition, though no OCR technology guarantees 100% accuracy.

  2. Upgraded scanners, such as the Snapshell IDR, are recommended for capturing data from new driver licenses that feature holograms, which may obscure text.

  3. Regular SDK (Software Development Kit) updates from Card Scanning Solutions are crucial for processing new and updated driver license designs.

  4. If a driver license does not scan properly, checking both Autodetect and the state-specific settings in the scanning software might resolve the issue.

  5. For licenses with holograms that cause OCR difficulties, upgrading to a scanner model better equipped to handle holograms is advised.

  6. When encountering an unsupported license template, collecting a secure scan and providing it to technical support can facilitate a solution.

  7. A per-character accuracy rate of 99% does not imply that every scan will be perfect but rather that most characters on the license will be accurately recognized.

  8. Some licenses might require manual selection of a specific state for accurate scanning, depending on the visual cues unique to that state's license design.

  9. Recalibrating scanners periodically is necessary for maintaining accurate data capture, especially for the 800 model scanner.

  10. If experiencing operational issues with the scanner or software, ensuring that the scanner is not being simultaneously used by another application and verifying that all drivers and SDKs are properly installed can help.

Conclusion: Utilizing the Driver's License form and scanners effectively involves staying up to date with technology, understanding the common issues that can occur, and knowing how to troubleshoot them. Regular maintenance and updates are essential for optimal performance.

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