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Traveling can present unique challenges for individuals with disabilities or medical conditions, and the Transportation Security Administration (TSA) acknowledges this fact through its TSA Notification Card. This card serves as a tool for travelers to communicate their health conditions, disabilities, or the presence of medical devices that may influence the screening process at airports. It's designed to facilitate a smoother screening experience by informing TSA agents of any specific needs or considerations. Holders of the TSA Notification Card are made aware that the use of the card does not exempt them from security screening. However, it does signal to TSA personnel that alternative procedures, which provide the same level of security but are more accommodating to the traveler’s condition, might be necessary and can be conducted privately if requested. The card also features contact information for TSA Cares, a dedicated helpline that travelers can call to request help or additional information, and advises travelers to reach out at least 72 hours before their journey to arrange for a Passenger Support Specialist at the checkpoint. This initiative reflects TSA’s commitment to making travel more accessible and less stressful for all passengers, especially those needing extra care and assistance.

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TSA Notification Card: Individuals with Disabilities and Medical Conditions

I have the following health condition, disability or medical

device that may affect my screening:

I understand that alternate procedures providing an equivalent level of security screening are available and can be done in private. I also understand that presenting this card does not exempt me from screening.

Information • Assistance Requests • Compliments • Complaints

TSA Cares

1-855-787-2227 (Federal Relay 711)

Weekdays: 8 a.m. to 11 p.m. ET

TSA-ContactCenter@tsa.dhs.gov

Weekends/Holidays: 9 a.m. to 8 p.m. ET

Hablamos Español

Automated information offered in 12 languages

Call 72 hours prior to traveling to request the assistance of a

Passenger Support Specialist (PSS) at the checkpoint. If a PSS is not available, you may ask for a Supervisory TSA Officer at the checkpoint.

Document Attributes

Fact Name Description
Purpose of the TSA Notification Card This card is designed for individuals with disabilities and medical conditions to inform TSA officers of their health condition, disability, or medical device that may affect their screening.
Alternative Screening Procedures Cardholders understand that alternate procedures, providing an equivalent level of security screening, are available and can be done in private if preferred.
No Exemption from Screening Presentation of the TSA Notification Card does not exempt individuals from undergoing security screening at the airport.
TSA Cares Contact Information For assistance, compliments, or complaints, individuals can contact TSA Cares at 1-855-787-2227 or TSA-ContactCenter@tsa.dhs.gov. Support is available in 12 languages and for those using the Federal Relay service.
Requesting a Passenger Support Specialist Travelers are encouraged to call 72 hours before traveling to request the assistance of a Passenger Support Specialist (PSS) at the checkpoint. If a PSS is not available, travelers may ask for a Supervisory TSA Officer instead.

How to Fill Out Tsa Notification Card

Filling out the TSA Notification Card is an important step for individuals with disabilities, medical conditions, or medical devices that may affect their airport security screening. This card provides an opportunity to discreetly notify the TSA agents about any specific needs or concerns, ensuring a smoother and more respectful screening process. Remember, presenting this card does not exempt you from screening, but it ensures that alternate procedures, which provide an equivalent level of security, are available and can be conducted in private if necessary.

To correctly fill out the TSA Notification Card, follow these simple steps:

  1. At the top section where it states, "I have the following health condition, disability or medical device that may affect my screening:" clearly write down the specific health condition, disability, or medical device you have. Be concise but provide enough detail to inform the TSA agent of your needs.
  2. Below this section, acknowledge the statements regarding the alternate procedures and the lack of exemption from screening by reading them carefully. These statements are for your information; no action is required here.
  3. Before traveling, consider contacting TSA Cares by calling 1-855-787-2227 or the Federal Relay 711 during the hours of operation listed on the card if you have additional questions or require further assistance. Assistance through TSA Cares should be requested at least 72 hours prior to traveling.
  4. It's also advisable to note down the contact information provided on the card, including the email TSA-ContactCenter@tsa.dhs.gov and the operational hours, for any compliments, complaints, or assistance requests you might want to submit post-travel.
  5. For travelers needing assistance in languages other than English, it's important to note the availability of automated information in 12 languages, ensuring you can receive the necessary support in your preferred language.
  6. If you anticipate needing a Passenger Support Specialist (PSS) at the checkpoint, make sure to call the provided number at least 72 hours before your travel. Should a PSS not be available, you have the option to ask for a Supervisory TSA Officer at the checkpoint instead.

Filling out the TSA Notification Card and being familiar with the support options available through TSA Cares can significantly enhance the travel experience for individuals with disabilities or medical conditions. It's about ensuring dignity, respect, and a smooth security screening process as part of your travel preparations.

More About Tsa Notification Card

  1. What is the TSA Notification Card?

    The TSA Notification Card is a document that individuals with disabilities, medical conditions, or medical devices can use to communicate their needs to Transportation Security Administration (TSA) officers. It helps inform officers of the person's health condition, disability, or medical device that may affect the security screening process. The card also indicates that alternative screening procedures, which provide the same level of security, are available and can be performed in a private setting if preferred.

  2. Who should use the TSA Notification Card?

    Individuals with disabilities, medical conditions, or who utilize medical devices that could affect the airport security screening process are encouraged to use the TSA Notification Card. This includes anyone who may require a different form of screening to accommodate their condition or device and seeks a more streamlined and respectful experience at security checkpoints.

  3. Does presenting the TSA Notification Card exempt me from screening?

    No, presenting the TSA Notification Card does not exempt an individual from screening. It is designed to alert TSA officers to the need for alternative screening procedures that accommodate the individual's condition while still ensuring the necessary level of security is met.

  4. How can I request the assistance of a Passenger Support Specialist (PSS)?

    To request the assistance of a Passenger Support Specialist (PSS), you should contact TSA Cares at least 72 hours before your travel. You can reach TSA Cares by calling 1-855-787-2227 (Federal Relay 711) or by emailing TSA-ContactCenter@tsa.dhs.gov. If a PSS is not available, you may ask for a Supervisory TSA Officer at the security checkpoint.

  5. What are the hours of operation for TSA Cares?

    TSA Cares is available weekdays from 8 a.m. to 11 p.m. Eastern Time (ET) and on weekends and holidays from 9 a.m. to 8 p.m. ET. This allows travelers to reach out for assistance and support well in advance of their trip, regardless of the day.

  6. Is assistance available in languages other than English?

    Yes, automated information is offered in 12 languages to accommodate a wide range of travelers. Additionally, assistance in Spanish (Hablamos Español) is explicitly mentioned, ensuring that travelers who speak other languages can receive support and information as needed.

  7. What information should I include on the TSA Notification Card?

    On the TSA Notification Card, you should clearly state your health condition, disability, or the medical device that may affect your screening. This helps TSA officers understand your specific needs and ensures they can provide the appropriate accommodations during the screening process.

  8. Can I request alternative screening procedures in private?

    Yes, the TSA Notification Card states that alternative procedures that provide an equivalent level of security screening are available and can be conducted in private if preferred. This ensures that you can undergo screening with dignity and privacy, tailored to your specific needs.

  9. How can I submit compliments or complaints about my screening experience?

    To submit compliments or complaints regarding your TSA screening experience, you can contact TSA Cares by calling the provided phone number or sending an email to TSA-ContactCenter@tsa.dhs.gov. This feedback helps improve services and address any issues travelers may encounter.

Common mistakes

When filling out the TSA Notification Card, which assists individuals with disabilities and medical conditions during the screening process, people commonly make a range of mistakes. Here are ten of the most frequent ones:

  1. Not calling in advance: Many forget to contact TSA Cares 72 hours before their trip to arrange for a Passenger Support Specialist, which can make the screening process smoother.
  2. Incomplete information: Often, the health condition, disability, or medical device section is left incomplete, lacking clear details on how it may affect screening.
  3. Expecting exemption from screening: There is a misconception that presenting the card exempts one from screening, despite the form clearly stating this is not the case.
  4. Ignoring alternate procedures: Some do not realize alternate screening procedures are available, or fail to indicate they would prefer screening in a private area.
  5. Forgetting weekend hours: Mistakes are made in not accounting for the different hours of operation for TSA Cares during weekends and holidays.
  6. Assuming quick access to a TSA Officer: Another error is presuming a Supervisory TSA Officer will be readily available without prior request, especially if a Passenger Support Specialist is not available.
  7. Overlooking assistance in multiple languages: Travelers sometimes miss that assistance is offered in 12 languages, limiting their understanding or ability to communicate their needs effectively.
  8. Failure to use the Federal Relay service for calls: For those who need it, not utilizing the Federal Relay 711 service to contact TSA Cares is a common oversight.
  9. Not providing feedback: The form also allows for the submission of compliments or complaints, which many overlook the opportunity to provide valuable feedback on their screening experience.
  10. Forgetting to carry the card during travel: Finally, a simple yet critical mistake is failing to bring the TSA Notification Card to the airport, which can complicate the screening process.

To avoid these pitfalls, thoroughly and accurately completing the TSA Notification Card, understanding its provisions, and effectively communicating with the TSA can greatly enhance the travel experience for individuals with disabilities and medical conditions.

Documents used along the form

When traveling, individuals with disabilities or medical conditions often use the TSA Notification Card to communicate their needs to Transportation Security Agency (TSA) officers. This card is a vital tool for ensuring a smoother security screening process. However, to achieve an even more streamlined experience, other forms and documents might accompany this card. These additional materials can provide TSA staff with a clearer understanding of an individual’s condition, facilitating a more respectful and efficient screening process.

  • Doctor's Letter: This letter is a statement from a healthcare provider that describes a person's medical condition and any necessary accommodations. Although not a requirement, it can lend additional verification to the information provided on the TSA Notification Card.
  • Medication Label or Prescription: For individuals traveling with medication, having the original label or a copy of the prescription is crucial. This verifies that the medication is necessary and prescribed to the traveler.
  • Medical Device Identification Card: Many individuals with implants or medical devices carry an ID card issued by the device manufacturer. This card can specify the nature of the device, which is especially useful if it triggers metal detectors or requires special handling during screening.
  • Traveler Disability or Medical Condition Notification: Some airlines offer their own form that travelers can fill out to describe their condition and specific needs. While similar to the TSA Notification Card, this form communicates directly with airline staff, ensuring assistance is cohesive from check-in through boarding.
  • Recent Hospital Discharge Summary: For those recently released from a hospital, a summary of their discharge can provide TSA officers with context regarding surgery, temporary restrictions, or newly implanted devices. This document should include the date of discharge to indicate the recency of the medical condition.

The combination of the TSA Notification Card and these additional documents forms a comprehensive toolkit for travelers with disabilities or medical conditions. By presenting these materials, individuals can help TSA officers understand their specific needs, leading to a more dignified and swift screening process. Moreover, these documents can empower travelers by ensuring that their rights are respected and their needs are adequately met throughout their journey.

Similar forms

Several documents share similarities with the TSA Notification Card form, particularly in their purpose of conveying important health-related information or requests for special accommodations. Here is an overview:

  • Medical Alert Cards: Similar to the TSA Notification Card, medical alert cards provide essential health information about an individual's condition, allergies, or device that might require special attention during emergencies or routine screenings.
  • Disability Disclosure Cards: These cards, like the TSA Notification Card, allow individuals to discreetly inform others of their disability or condition that may not be immediately apparent, ensuring they receive the appropriate assistance or understanding in various situations.
  • Passenger Assistance Cards: Used in public transport systems, these cards serve a similar purpose by informing staff of the passenger’s needs for special assistance or accommodations due to health conditions, disabilities, or age.
  • Special Assistance Request Forms for Airlines: Before flying, passengers with medical conditions or disabilities can fill out these forms to request special assistance during their flight, mirroring the TSA Notification Card’s role in ensuring safe and comfortable travel.
  • Food Allergy & Anaphylaxis Emergency Care Plan: Similar in concept, this document is designed to inform educators, caregivers, and health professionals about a person’s specific food allergies and the steps to take in case of an allergic reaction, ensuring safety in diverse environments.
  • Medical Consent Forms for Minors: While these forms primarily authorize medical treatment in absence of a parent or guardian, they share the common feature of providing vital health information to ensure the individual’s safety, much like the TSA Notification Card advises TSA staff of a traveler’s health needs.
  • Medical ID Apps: In the digital realm, these applications function similarly to the TSA Notification Card by storing individuals' medical information, which can be quickly accessed by emergency responders or during health or security screenings, ensuring the individual’s safety and proper care.

Each of these documents and tools plays a crucial role in conveying important health or disability information, ensuring individuals receive the appropriate attention, care, or accommodation in various scenarios, just as the TSA Notification Card does for travelers with disabilities and medical conditions.

Dos and Don'ts

Filling out the TSA Notification Card is a crucial step for travelers with disabilities or medical conditions to ensure a smooth security screening process. Here are several do's and don'ts to consider:

Do:
  • Include detailed information about your health condition, disability, or medical device that may affect your screening.
  • Carry the card with you and present it to the TSA officer discretely to communicate your needs without having to explain verbally in public.
  • Contact TSA Cares at least 72 hours before traveling to request the assistance of a Passenger Support Specialist (PSS) at the checkpoint, enhancing your travel experience.
  • Be aware that presenting the card does not exempt you from screening but alerts TSA officers to provide an alternate procedure that respects your condition.
  • Take note of the TSA Cares contact information and service hours for any inquiries or assistance required before your travel dates.
  • Understand that the card offers a way to communicate your needs in multiple languages, thanks to the automated information service provided.
Don't:
  • Forget to fill in specifics about your condition or device. Vague descriptions may not provide enough information for TSA officers to assist you properly.
  • Assume that you won't require screening. The card enables a more sensitive approach, not a bypass of security measures.
  • Overlook the importance of contacting TSA Cares ahead of time, especially if you may require more personalized support at the checkpoint.
  • Wait until the last minute to prepare your TSA Notification Card or contact TSA Cares, as rushing may lead to oversight or missed assistance opportunities.
  • Fail to check for updates or changes in TSA policies that could affect how your condition or device is handled during the screening process.
  • Leave the card at home or in your checked luggage. Keep it accessible in your carry-on or on your person for easy presentation.

Misconceptions

There are several misconceptions surrounding the TSA Notification Card, which is designed for individuals with disabilities and medical conditions to communicate their needs during airport security screenings. Understanding these misconceptions can help travelers better prepare for their journey.

  • Misconception 1: The TSA Notification Card exempts the holder from all screenings.

    This is incorrect. While the card informs TSA officers of an individual's health condition, disability, or medical device, it does not exempt them from screening. Instead, it allows for alternative screening methods that provide the same level of security.

  • Misconception 2: Presenting the card means you'll automatically bypass the standard security checkpoint.

    Presenting the TSA Notification Card does not guarantee bypassing standard security measures. It simply alerts officers to the need for special accommodations during the screening process.

  • Misconception 3: The card is a replacement for communication with TSA officers.

    Although the card serves as a communication aid, direct communication with TSA officers is still necessary. The card does not cover all details or personal preferences that might be relevant during screening.

  • Misconception 4: The card provides detailed medical information to the TSA.

    The TSA Notification Card does not contain detailed medical information. It only indicates that the holder has a health condition, disability, or medical device that may affect screening, without specifying details.

  • Misconception 5: Only individuals with visible disabilities or medical conditions can use the card.

    Anyone with a health condition, disability, or medical device that might affect the screening process can use the card, regardless of whether the condition is visible.

  • Misconception 6: The card is a form of identification.

    The TSA Notification Card is not an official form of identification. It is a communication tool intended to facilitate the screening process for individuals with disabilities and medical conditions.

  • Misconception 7: The information on the card is shared with other agencies.

    The information presented to TSA officers through the card is not recorded or shared with other agencies. It is used solely to assist in the screening process.

  • Misconception 8: A doctor's note is required to use the card.

    There is no requirement for a doctor's note to use the TSA Notification Card. Individuals can download the card from the TSA website and fill it out themselves.

  • Misconception 9: The card is difficult to obtain.

    Obtaining the TSA Notification Card is straightforward. Individuals can easily download it from the TSA's official website, fill it out, and present it during screening.

By clarifying these misconceptions, travelers with disabilities and medical conditions can better navigate security screenings with a clearer understanding of what to expect and how to prepare.

Key takeaways

Traveling with disabilities or medical conditions requires a little extra planning. The TSA Notification Card is one important tool that can help make the security screening process smoother and more respectful of your privacy and needs. Here are some key takeaways for using this form effectively.

  • Privacy Consideration: The card allows you to discreetly notify the TSA officer about your health condition, disability, or medical device. This can help avoid potentially uncomfortable conversations in public and ensures that your personal information is communicated privately.
  • Alternate Screening Procedures: By presenting the card, you acknowledge that you understand there are alternative screening procedures that provide the same level of security but might be more suitable to your situation. These procedures can be conducted in a private setting upon request, making your screening process more comfortable.
  • Not an Exemption from Screening: It's crucial to remember that having a TSA Notification Card does not exempt you from undergoing screening. The card is intended to facilitate a smoother screening process, not bypass it.
  • How to Get Assistance: The card also provides essential contact information, including the TSA Cares helpline and email, where travelers can request additional assistance or a Passenger Support Specialist. For the best support, it's advised to reach out at least 72 hours before your travel.
  • Language and Communication Accessibility: Assistance is available in multiple languages, and there's even support for travelers who use the Federal Relay service. This ensures that all travelers, regardless of their preferred language or mode of communication, can access the help they need.

Using the TSA Notification Card is a proactive step towards ensuring a more accessible and respectful travel experience. By familiarizing yourself with these key aspects, you can navigate the airport security process with greater ease and confidence, knowing you have the tools and knowledge to advocate for your needs.

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