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In today’s digital age, handling health benefits enrollment and making necessary changes has been vastly simplified thanks to platforms like PostalEASE. Designed specifically for employees of the United States Postal Service (USPS), PostalEASE is a comprehensive telephone and web-based system that allows for a seamless, secure, and private way to manage enrollment in the Federal Employees Health Benefits (FEHB) Program. Whether it's for new employees seeking enrollment within 60 days of their hire date, existing employees looking to update their enrollment or dependent information during the FEHB Open Season, or even canceling enrollment, PostalEASE offers an accessible solution. What sets this system apart is not only the ease of access—via the internet, self-service kiosks, or the intranet—but also the breadth of functionalities it offers. Notably, it prohibits enrollment changes in response to certain life events through its interface, mandating direct contact with the Human Resources Shared Service Center (HRSSC) for such matters. The transparency and guidance provided for preparing to use PostalEASE, including the requirement for personal identification details and the instruction to read privacy and program guides, emphasize the USPS's commitment to informed and secure health benefits management. Additionally, the caution against dual enrollment and the legal implications of fraudulent claims underline the importance of accurate and truthful enrollment activities.

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How to Use PostalEASE to Manage Your FEHB Enrollment

The PostalEASE telephone system and web sites provide a convenient, confidential, and secure way for you to newly enroll, change your current enrollment, or cancel your enrollment in the Federal Employees Health Benefits (FEHB) Program. If you have access to PostalEASE on the Internet (https://liteblue.usps.gov), at an Employee Self-Service Kiosk (available in some facilities), or on the Postal Service Intranet (from the Blue page), using either of these may be easier than using the telephone.

NOTE: Use your USPS Employee ID number (EIN) and USPS Self-Service Password (SSP) to access LiteBlue® and PostalEASE® via the web. Use your USPS EIN and current 4-digit USPS PIN to conduct self-service transactions on the telephone using Interactive Voice Recognition (IVR) . If you don’t know your USPS Self-Service Password or USPS PIN, you can reset them using the Self-Service Profile Application at www.ssp.usps.gov or via links provided on Blue and on the LiteBlue logon page.

Through PostalEASE you may:

Make a change to your current enrollment during FEHB Open Season.

Make an election as a new employee within 60 days of your date of hire.

Update your dependents’ information for your Self Plus One and Self and Family enrollments.

If you are making an enrollment change due to a qualifying life event (QLE), you will need to mail pages 3-5 to the Human Resources Shared Service Center (HRSSC).

Qualifying Life Event (QLE):

You cannot use PostalEASE to newly enroll, to change your enrollment, or to cancel or reduce your coverage due to a qualifying life event (QLE). You must contact the Human Resources Shared Service Center (HRSSC) to assist you with these actions.

If you are making an enrollment change due to a QLE, you will need to mail pages 3 - 5 to the Human Resources Shared Service Center (HRSSC).

If you are not making any changes to your current FEHB enrollment, then you do not need to do anything.

Preparing for PostalEASE FEHB Enrollment

1.Read the Privacy Act Statement on page 5.

2.Read and understand your health benefits information - available at https://liteblue.usps.gov/fehb.

3.Have the following information ready before using PostalEASE.

a.Your Employee ID Number (EIN), which is printed at the top of your earnings statement. Enter all 8 digits, even if the first number is a zero.

b.Your USPS Self-Service Password (SSP). If you have forgotten your SSP, you can logon with your SSP Credentials and answer

two security questions to get started in order to reset your password via the internet (https://liteblue.usps.gov). Click the “Forgot Your Password?” option. If you have not set up your password in the Self Service Profile application you may set one up through https://ssp.usps.gov. You may also request your password reset at an Employee Self-Service Kiosk (available at some facilities), or on the Intranet (from the Blue page) via the Human Resources website.

c. If accessing PostalEASE using the Employee Self-Service Line (1-877-477-3273, option 1) you will also need your four-digit USPS PIN. You can reset a forgotten PIN by logging onto the Self-Service Profile application using the URL https://ssp.usps.gov and following the prompts or by contacting the Human Resources Shared Service Center on 1-877-477- 3273, option 5. Enter your EIN and when prompted for your PIN, press 2. Your USPS PIN will be mailed to your address of record.

d.Your daytime phone number.

e.The name of the health benefits plan in which you are enrolling.

f.The enrollment code of the health benefits plan in which you are enrolling. For the name and enrollment code, refer to https://liteblue.usps.gov/openseason25 where you will find links to premiums and plan brochures.

g.The names, Social Security Numbers, addresses, dates of birth, e-mail addresses and telephone numbers for all eligible family members that will be covered under your health benefits enrollment, including those who don’t live with you. For more information on family member eligibility, go to https://liteblue.usps.gov/fehb where you will find the FEHB Program Guide.

h.The name and policy number of any other group insurance you or any of your eligible family members may have (including TRICARE ®, Medicare, etc.).

i.If you are changing plans or canceling coverage, the enrollment code of the health benefits plan in which you are currently enrolled — that is, the plan that you will not have after your choice takes effect. The enrollment code for your current plan is found on your biweekly earnings statement. It is the three-character code that follows the letters “HP” or “HT.” For example, the Blue Cross Self and Family Standard plan will be shown as HP105SLF or HT105FAM, and you will enter the code 105 in PostalEASE. You may also refer to health plan brochures on OPM’s website www.opm.gov/healthcare-insurance/healthcare/plan-information.

4.Complete the worksheet on the following pages, using the information you prepared above.

March 2018 — USPS-24

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How to Use PostalEASE to Manage Your FEHB Enrollment

Now You Are Ready To Enroll

If you have access to the PostalEASE Employee Web on the Internet (https://liteblue.usps.gov), at an Employee Self-Service Kiosk (available in some facilities), or on the Postal Service Intranet (from the Blue page), using these may be simpler than using the telephone. Just follow the instructions.

Otherwise, call the Employee Service Line to reach PostalEASE toll-free at 1-877-4PS-EASE (1-877-477-3273, option 1) or 1-866- 260-7507 for TTY.

When prompted, select Federal Employees Health Benefits.

Follow the script and prompts to enter your EIN, USPS PIN and information from your completed PostalEASE FEHB Worksheet.

After Completing Your Entries You Should Note the Following Information

Record the confirmation number you receive from PostalEASE: __________________________________________________________

Your enrollment will be processed on this date: ________________________________________________________________________

Your enrollment will be reflected in your paycheck that is dated: _________________________________________________________

It is recommended that you keep this information and your PostalEASE FEHB Worksheet.

You may contact the Human Resources Shared Service Center (HRSSC) for assistance if:

you are deaf or hard of hearing, or

you cannot use the telephone, Internet, Employee Self Service kiosk or Intranet for a medical reason, or

you receive a message in PostalEASE directing you to contact the HRSSC when attempting to make a change.

Just call the Employee Service Line at 1-877-477-3273. When prompted, select 5 for the HRSSC. Then select Benefits to speak with a representative who will assist you.

To reach the HRSSC using TTY, call 1-866-260-7507. Leave your name and email address or phone number where you can be reached along with a message indicating your call is regarding a PostalEASE related issue.

If you currently have an FEHB enrollment and you do not want to make any changes . . . do nothing.

Dual enrollment is when you or an eligible family member under your Self Plus One or Self and Family enrollment are covered under more than one FEHB enrollment. No enrollee or family member may receive benefits under more than one FEHB enrollment.

If you or a family member receives benefits under more than one plan, it is considered fraud and you are subject to disciplinary action.

WARNING: Additionally, any intentionally false statement or willful misrepresentation in your application for Federal Employees Health Benefits coverage is a violation of the law and punishable by a fine of not more than $10,000 or imprisonment of not more than 5 years, or both. (18 U.S.C. 1001)

March 2018 — USPS-24

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PostalEASE FEHB Worksheet

Changes due to a qualifying life event (QLE) cannot be made via PostalEASE

This worksheet will help you prepare to call PostalEASE, or use PostalEASE on the Internet (https://liteblue.usps.gov), on an Employee Self-Service Kiosk (now available in some facilities) or on the Postal Service Intranet (from the Blue page). You may contact the Human Resources Shared Service Center (HRSSC) by calling 1-877-477-3273, Option 5 or TTY, 1-866-260-7507 for assistance if:

you are deaf or hard of hearing or

you cannot use the telephone, Internet, Employee Self Service kiosk or Intranet for a medical reason or

you receive a message in PostalEASE directing you to contact the HRSSC when attempting to make a change.

Please Note:

You will need to provide documentation if your election is due to a QLE and that you are contacting the HRSSC within the required time frame.

For more information on QLEs, please refer to https://liteblue.usps.gov/qle4

Except for open season and adding eligible family members, most enrollments and changes of enrollment are effective on the first day of the pay period after receipt of this form at the HRSSC. The HRSSC can give you the specific date on which your enrollment or enrollment change will take effect.

Part 1 — Employee Information

Career

Non-career

 

 

 

Your Name (Last, First, Middle Initial)

 

Employee ID

 

 

 

Your Gender:

Male

Married:

 

Female

 

Yes

Daytime Telephone Number (including area code)

No

Email address:

Your Other Group Insurance (Not used for waiving enrollment as a new employee).

1)Are you covered by insurance other than Medicare?

YesNo

If YES, indicate type of other insurance in item 2.

2) Identify Type of Other Insurance Coverage

 

Medicare Part A

Medicare Part B

Medicare Part D

TRICARE

OTHER_________________________________________

Other Insurance Policy No. ________________________________

(No person may be covered under more than one FEHB enrollment.)

Part 2 — Type of Action You Are Requesting

1)

Open Season:

New Enrollment

Change Current Enrollment

Cancel Enrollment

 

 

 

 

 

2)

New Hire:

New Enrollment

Waive Enrollment

Type of QLE Actions

 

 

 

 

In most cases enrollment must be received at the HRSSC

3) QLE or Special Enrollment

 

 

within 60 days after the QLE

 

New Enrollment

 

Cancel Enrollment

Marriage: ___________________ (Date)

 

 

Divorce: ____________________ (Date)

 

 

 

 

 

 

 

 

Birth of Child: _______________ (Date)

 

Change Current Enrollment

Update Dependent List Only

Dependent Death: ___________ (Date)

 

 

 

If updating dependent list complete parts 4–7

Other: ______________________(Date)

 

Waive Enrollment

 

 

 

 

 

 

 

 

Part 3 — Enrollment Plan Name And Plan Code

1) New Plan Name:

2) New Enrollment Code:

 

 

 

 

 

Self Only

Self Plus One

Self and Family

3)Old Plan Enrollment Code (if you are changing plans or canceling your current plan)

March 2018 — USPS-24

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PostalEASE FEHB Worksheet

Employee Name: _________________________________________________________________________ EIN:_______________________

Part 4 — Dependent Information (for Self Plus One and Self and Family coverage only)

A complete mailing address (if different from the USPS employee’s) and other insurance information, if any, must be provided for each covered dependent.

1)

Please check here if all dependents reside with you. No person may be covered by more than one FEHB enrollment.

2) Complete the following information for each dependent

Name of family member (last, first, middle initial) Social Security Number

Date of Birth (mm/dd/yyyy)

Sex

M

F

Relationship Code*

 

 

 

 

 

Address (if different from enrollee)

If covered by Medicare, check all that apply

Medicare Claim Number

 

 

A

B

D

 

 

 

 

 

 

Is this family member covered by insurance other than Medicare?

 

 

Yes, indicate below.

No

 

 

 

 

 

 

 

Indicate the type(s) of other insurance:

FEHB

TRICARE

Other Name of other insurance: _____________________________________________ Policy Number: _____________

Email address (if home address is different from enrollee’s)

 

 

 

 

Preferred telephone number (if home address is different from enrollee’s)

 

 

 

 

 

 

 

 

 

 

Name of family member (last, first, middle initial)

Social Security Number

Date of

Birth (mm/dd/yyyy)

Sex

M

F

Relationship Code*

 

 

 

 

 

 

 

 

 

Address (if different from enrollee)

 

If covered by Medicare, check all that apply

 

Medicare Claim Number

 

 

 

A

B

D

 

 

 

 

 

 

 

 

 

 

Is this family member covered by insurance other than Medicare?

 

 

 

Yes, indicate below.

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indicate the type(s) of other insurance:

FEHB

TRICARE

Other Name of other insurance: _____________________________________________ Policy Number: _____________

Email address (if home address is different from enrollee’s)

 

 

 

 

Preferred telephone number (if home address is different from enrollee’s)

 

 

 

 

 

 

 

 

 

 

Name of family member (last, first, middle initial)

Social Security Number

Date of

Birth (mm/dd/yyyy)

Sex

M

F

Relationship Code*

 

 

 

 

 

 

 

 

 

Address (if different from enrollee)

 

If covered by Medicare, check all that apply

 

Medicare Claim Number

 

 

 

A

B

D

 

 

 

 

 

 

 

 

 

 

Is this family member covered by insurance other than Medicare?

 

 

 

Yes, indicate below.

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indicate the type(s) of other insurance:

FEHB

TRICARE

Other Name of other insurance: _____________________________________________ Policy Number: _____________

Email address (if home address is different from enrollee’s)

 

 

 

 

Preferred telephone number (if home address is different from enrollee’s)

 

 

 

 

 

 

 

 

 

 

Name of family member (last, first, middle initial)

Social Security Number

Date of

Birth (mm/dd/yyyy)

Sex

M

F

Relationship Code*

 

 

 

 

 

 

 

 

 

Address (if different from enrollee)

 

If covered by Medicare, check all that apply

 

Medicare Claim Number

 

 

 

A

B

D

 

 

 

 

 

 

 

 

 

 

Is this family member covered by insurance other than Medicare?

 

 

 

Yes, indicate below.

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indicate the type(s) of other insurance:

FEHB

TRICARE

Other Name of other insurance: _____________________________________________ Policy Number: _____________

Email address (if home address is different from enrollee’s)

Preferred telephone number (if home address is different from enrollee’s)

*Relationship Codes: 01 – Legal Spouse, 02 – Common Law Spouse (certification required), 09 – Adopted Child (adoption decree needed) Under Age 26, 10 – Foster Child Under Age 26 (certification required), 17 – Stepchild,19 – Biological Child, 99 – Child age 26 or Older Incapable of Self-Support (medical documents required)

March 2018 — USPS-24

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PostalEASE FEHB Worksheet

Part 5 —

Employee Signature ______________________________________________________________________ Date ________________________

Email Address ____________________________________________________________Preferred telephone number __________________

Acknowledgment for Non-career Employees

I acknowledge that I have researched the health plan information for my service area and I am aware of the bi-weekly premium for the plan that I’ve chosen. I understand that if I am not eligible for a USPS contribution, I will be responsible for 100% of the premium cost.

I understand that I must pay any invoice issued by the Eagan ASC for health benefits premium costs within 30 days of the date the invoice was issued. I further understand that if I fail to pay the invoice within the specified time, my health benefits enrollment under FEHB will be terminated retroactive to the date the initial unpaid premium was due. As a result, I will be liable to the insurance carrier and/or health care provider for any medical expenses I have incurred since the date of termination.

For HRSSC Use Only

REMARKS: Specific information on type of qualifying life event, reason for correction, type of certification, supporting documentation, reason for verification, etc., should be provided here.

Processing NOTES:

Employing Office:

HRSSC COMP & BENEFITS

LATE/UNPROCESSED ACTION?

Yes

No

 

 

 

 

 

Address:

PO BOX 970400

DATE RECEIVED at HRSSC:

 

 

 

 

 

 

 

City/State/ZIP Code:

GREENSBORO NC 27497-0400

QLE DATE:

 

 

 

 

 

 

 

PROCESSED BY:

PPS @ HRSSC

EFFECTIVE DATE:

 

 

 

 

Date Scanned To Eagan:

File copy in OPF for any FEHB transaction processed by HRSSC and ASC

 

 

 

 

 

Privacy Act Statement: Your information will be used to process your enrollment in the Federal Employees Health Benefits system and to manage your claim under that plan. Collection is authorized by 39 U.S.C. 401, 409, 410, 1001, 1003, 1004,1005, and 1206 and 1206; and 29 U.S, 2601 et seq.

Providing the information is voluntary, but if not provided, we may not process your request. We may disclose your information as follows: in relevant legal proceedings; to law enforcement when the U.S. Postal Service (USPS) or requesting agency becomes aware of a violation of law; to a Congressional office at your request; to entities or individuals under contract with USPS; to entities authorized to perform audits: to labor organizations as required by law; to federal, state, local or foreign government agencies regarding personnel matters; to the Equal Employment Opportunity Commission; to the Merit Systems Protection Board or Office of Special Counsel; the Selective Service System, records pertaining to supervisors and postmasters may be disclosed to supervisory and other managerial organizations recognized by USPS; and to financial entities regarding financial transaction issues.

OPM Privacy Act and Paperwork Reduction Act Notice: The information you provide on this form is needed to document your enrollment in the Federal Employees Health Benefits Program under Chapter 89, title 5, U.S. Code. The principle use of this information will be to share it with the health insurance carrier you select so that it may (1) identify your enrollment in the plan, (2) verify your and/or your family’s eligibility for payment of a claim for health benefits services or supplies, and (3) coordinate payment of claims with other carriers with whom you might also make a claim for payment of benefits. Other routine uses include disclosures to other Federal agencies or Congressional

offices which may have a need to

know it in connection with your application for a job, license, grant, or

other benefit. May also be shared

and is subject to verification, via

paper, electronic media, or through the use of computer matching programs, with national, state, local, or

other charitable or Social Security administrative agencies to determine and issue benefits under their

programs or to obtain information

necessary for determination or continuation of benefits under this program. In addition, to the extent this information indicates a possible violation of civil or criminal law, it may be shared and verified, as noted above, with an appropriate Federal, state, or local law enforcement agency. While the law does not require you to supply all the information requested on this form, doing so will assist in the prompt processing of your enrollment. We request that you provide your Social Security Number so that it may be used as your individual identifier in the FEHB Program, and for other purposes. Executive Order 13478 (November 18, 2009) allows Federal agencies to use the Social Security Number

as individual identifiers to distinguish between

people

with the same or similar names. Failure to furnish your Social Security Number and/

or Medicare Claim Number may result in the U.S. Office

of

Personnel

Management’s (OPM) inability to ensure the prompt payment of your

and/or your family’s claims for health benefits

services

or

supplies,

proper coordination with Medicare and proper health insurance status

reporting to the IRS.

 

 

 

 

Public Burden Statement: We think this form takes an average of 30 minutes to complete, including the time for reviewing instructions, getting the needed data, and reviewing the completed form. Send comments regarding our time estimate or any other aspect of this form, including suggestions for reducing completion time, to the Office of Personnel Management, OPM Forms Officer, (3206-0160), Washington, D.C. 20415-3430. The OMS number 3206-0160 is currently valid. OPM may not collect this information, and you are not required to respond, unless this number is displayed.

March 2018— USPS-24

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Document Attributes

Fact Number Fact Name Description Governing Law(s)
1 Usage of PostalEASE PostalEASE allows USPS employees to enroll, change, or cancel their FEHB Program enrollment using a telephone system, the internet, an Employee Self-Service Kiosk, or the Postal Service Intranet. N/A
2 Access Periods for Changes Changes to the current enrollment are permitted during the FEHB Open Season or within 60 days of a new employee's hire date. Updating dependent information can be done anytime, but requires direct contact with the health plan carrier if not tied to an enrollment change. N/A
3 Qualifying Life Event (QLE) Restrictions New enrollments, changes, or cancellations due to a QLE must be processed through the Human Resources Shared Service Center (HRSSC), not via PostalEASE. N/A
4 Dual Enrollment Warning Dual enrollment, or receiving benefits under more than one FEHB enrollment, is considered fraud and can lead to disciplinary action, including fines or imprisonment. 18 U.S.C. 1001
5 Privacy and Use of Information The information collected through USPS-24 and PostalEASE is used for managing FEHB enrollments and claims. It can be shared with various entities as per authorized by law, with specific protections and disclosures outlined under privacy acts and statements. 39 U.S.C. 401, 409, 410, 1001, 1003, 1004,1005, and 1206; 29 U.S, 2601 et seq.

How to Fill Out Usps 24

When enrolling, changing, or updating your Federal Employees Health Benefits (FEHB) Program information, it is crucial to accurately complete the process through PostalEASE. This system offers a streamlined method to manage your health benefits securely and efficiently. Whether you are a new employee, experiencing a significant life event that affects your coverage, or making updates during the open enrollment period, understanding how to navigate PostalEASE is essential. The following steps will guide you through preparing for and completing your FEHB enrollment or changes via PostalEASE.

  1. Begin by reviewing the Privacy Act Statement to understand how your information will be used and protected.
  2. Identify which Guide to Benefits pertains to your employment category and thoroughly read it. This guide contains critical information about the plans available to you, including enrollment codes needed for the PostalEASE process.
  3. Gather necessary personal information including:
    • Your USPS Employee Identification Number (EIN) found on your earnings statement.
    • Your Personal Identification Number (PIN) for PostalEASE. If unknown, you can request it be mailed to you or reset it through various USPS channels.
    • A daytime phone number where you can be reached.
    • The name and enrollment code of the health benefits plan you're choosing.
    • Detailed information about any dependents you wish to cover, including their Social Security Numbers, birth dates, and contact information.
    • Information on any other group health insurance plans you or your dependents are part of, including policy numbers.
    • If changing or canceling coverage, the enrollment code of your current plan.
  4. Complete the PostalEASE FEHB Worksheet found in the USPS-24 instructions using the information you’ve gathered. This will expedite the process once you begin your enrollment or changes either online, by phone, or at a kiosk.
  5. To enroll or make changes online, visit the PostalEASE website at https://liteblue.usps.gov. If you prefer to use a phone, call the Employee Service Line at 1-877-477-3273, and choose the option for PostalEASE.
  6. Follow the prompts to input your Employee ID, USPS PIN, and information from your completed worksheet. Be prepared to enter detailed plan and dependent information as required.
  7. Upon completion, ensure you write down the confirmation number provided by PostalEASE. This is your proof of submission and may be needed for future reference.
  8. Note the date your enrollment or changes will be processed and when they will be reflected in your paycheck. It is advised to keep this information, along with your worksheet, for your records.
  9. If at any point you encounter issues or have questions, the Human Resources Shared Service Center (HRSSC) is available to assist you. They can be reached at the same Employee Service Line – select the option for the HRSSC.

By carefully following these steps, you can efficiently manage your FEHB enrollment through PostalEASE. Remember, it's important to pay close attention to deadlines, especially during open enrollment periods, and to accurately provide all requested information to ensure your health benefits are correctly processed.

More About Usps 24

  1. What is the purpose of the USPS Form 24?

    The USPS Form 24 is designed to facilitate the management of Federal Employees Health Benefits (FEHB) Enrollment for USPS employees. Through PostalEASE, employees can enroll in FEHB, change their current enrollment, cancel their enrollment, or update dependents' information in a secure and confidential manner.

  2. How can USPS employees access PostalEASE?

    Employees can access PostalEASE through its website (https://liteblue.usps.gov), at an Employee Self-Service Kiosk (available in some facilities), or on the Postal Service Intranet (from the Blue page). Using these methods might be more convenient than calling the telephone system.

  3. When can changes to FEHB enrollment be made through PostalEASE?

    Changes to FEHB enrollment can be made during the FEHB Open Season, which runs from November 11 to December 10 at 5 p.m. Central Time. Additionally, new employees have 60 days from their date of hire to make an election. Dependents' information can also be updated anytime through PostalEASE, but direct contact with the health plan carrier is necessary if no enrollment change accompanies the information update.

  4. What cannot be done through PostalEASE?

    New enrollments or changes in enrollment due to a Qualifying Life Event (QLE) and cancellations or reductions in coverage due to QLEs cannot be processed through PostalEASE. In these situations, employees must contact the Human Resources Shared Service Center (HRSSC) for assistance.

  5. How can employees prepare for using PostalEASE for FEHB Enrollment?

    • Reading the Privacy Act Statement on page 5.
    • Understanding the Guide to Benefits appropriate for their career category.
    • Gathering necessary information such as USPS personal identification number (PIN), Employee ID, daytime phone number, plan name and enrollment code, and personal and dependent information.
  6. What should employees do after completing their FEHB transactions in PostalEASE?

    After completing transactions, employees should note the confirmation number received, the processing date of the enrollment, and when the enrollment will be reflected in their paycheck. Keeping this information along with the PostalEASE FEHB Worksheet is recommended.

  7. Who should employees contact for assistance if they are unable to use PostalEASE due to certain reasons?

    Employees who are deaf or hard of hearing, those who cannot use PostalEASE for a medical reason, or those who receive a message directing them to contact HRSSC, should call the Employee Service Line at 1-877-477-3273 and select 5 for HRSSC, then select Benefits for assistance. TTY users can call 1-866-260-7507.

  8. What happens if an employee does not wish to make any changes to their current FEHB enrollment?

    If an employee is content with their current FEHB enrollment and does not wish to make any changes, they don't need to take any action.

  9. Is dual enrollment in FEHB allowed?

    No, dual enrollment is not permitted. An enrollee or any of their covered family members under a Self and Family enrollment cannot be covered under more than one FEHB enrollment. Violation of this policy is considered fraud and could result in disciplinary action.

Common mistakes

Managing enrollment in the Federal Employees Health Benefits (FEHB) Program through PostalEASE can be a straightforward process, but it's common for individuals to make mistakes that can lead to delays or incorrect handling of their health benefits. Below are four common mistakes:

  1. Not having all necessary information ready before beginning the process. This includes your USPS personal identification number (PIN), Employee ID, daytime phone number, health benefits plan information, and the personal details of all eligible family members you wish to cover.

  2. Failing to update dependent information directly with the health plan carrier if you are not making a change to your enrollment. While PostalEASE facilitates changes to your FEHB enrollment, it does not transmit dependent change information to your insurance carrier unless it coincides with an enrollment transaction.

  3. Attempting to use PostalEASE for actions that cannot be completed through the system, such as enrolling, changing, or canceling your enrollment due to a qualifying life event (QLE). These actions must be handled through the Human Resources Shared Service Center (HRSSC).

  4. Not recording or misplacing the confirmation number received after completing an entry. This confirmation number is crucial for verifying that an enrollment change has been processed and for addressing any future issues that may arise with your enrollment.

Understanding these common pitfalls can help ensure that managing your FEHB enrollment through PostalEASE is as smooth and error-free as possible.

Documents used along the form

When it comes to federal employment and health benefits management, the USPS Form 24 is not the only document employees might find themselves needing. To fully understand and manage one’s benefits, other forms and documents often play crucial roles in the process. Here's a list of five documents frequently used alongside USPS Form 24 for a comprehensive approach to benefits administration:

  • Health Benefits Election Form (OPM Form 2809): This form is used government-wide by employees and retirees to elect, change, or cancel health insurance coverage under the Federal Employees Health Benefits (FEHB) Program outside of an open season based on qualifying life events such as marriage or birth of a child.
  • Life Insurance Election Form (FEGLI Form SF 2817): Accompanying health benefits management, this form allows employees to elect, increase, decrease, or cancel their Federal Employees' Group Life Insurance (FEGLI) coverage. Documents similar to USPS Form 24, these forms address different aspects of federal benefits.
  • Designation of Beneficiary Forms (FEGLI Form SF 2823): While managing life insurance with SF 2817, SF 2823 enables employees to designate beneficiaries for their life insurance proceeds. This document is vital to ensure that the benefits are distributed according to the employee’s wishes.
  • Request for Personnel Action (SF 52): This form is a broader HR document used to request changes in employment status, including promotions, reassignments, and changes in duty station, which could affect benefit selections and eligibility.
  • Thrift Savings Plan Election Form (TSP-1): For managing retirement savings, the TSP-1 form allows federal employees to start, change, or stop their contributions to the Thrift Savings Plan, an essential component of their overall benefits package.

Together, these forms create a suite of documents that enable current and former USPS employees to effectively navigate and manage their comprehensive benefits package. From health insurance to life insurance and retirement planning, understanding and properly utilizing these documents ensures employees can make informed decisions about their federal benefits. Each form serves a unique purpose and, when used in conjunction with USPS Form 24, provides a robust framework for benefits management.

Similar forms

  • The Health Insurance Marketplace application: Similar to the USPS Form 24, this application is used to enroll in healthcare coverage but through the Affordable Care Act's Marketplace instead of the Federal Employees Health Benefits (FEHB) Program. Both require personal, dependents, and current health plan information.

  • The Change of Information form for private insurance: This form, similar to sections in the USPS Form 24, is used to update personal information, dependents, and insurance coverage details with a private insurer.

  • The Medicare Enrollment Application: Similarities to the USPS Form 24 include the process of enrolling in health benefits coverage, although for Medicare, specifically for individuals over the age of 65 or with certain disabilities.

  • The Employee Health Benefits Election Form (SF 2809): This form is used by federal employees and retirees to enroll, change, or cancel FEHB coverage similar to the purpose of USPS Form 24 but outside the postal service context.

  • The Health Benefits Registration Form (SF 2810): Similar to notifying changes like the USPS Form 24, this document is used to notify the health benefits carrier of an employee's enrollment or changes in enrollment due to a qualifying life event.

  • The Life Insurance Election form (SF 2817): While it focuses on life insurance rather than health insurance, it involves a similar process of enrolling, changing, or canceling coverage based on employment or life events, akin to actions facilitated by the USPS 24 form for health benefits.

  • The TRICARE Enrollment Application: This form is used by military members and their families to enroll in or change their TRICARE health plan, sharing the functional purpose with the USPS Form 24 of enrolling or updating health benefit information due to employment or life events.

  • The Medicaid application form: Similar to the USPS Form 24, it is used for enrolling in health coverage. However, Medicaid targets individuals and families with low income or special needs rather than federal employees.

  • The Health Savings Account (HSA) application form: Though focused on setting up a savings account for medical expenses, it's similar to parts of the USPS Form 24 that involve electing health coverage options that might include HSA eligibility.

  • The Dental/Vision Insurance Enrollment Form: Similar to enrolling in FEHB through USPS Form 24, these forms are used to enroll or modify enrollment in dental or vision plans, often necessitating information on dependents and current plan selection.

Dos and Don'ts

When engaging with the USPS 24 form for managing your Federal Employees Health Benefits (FEHB) enrollment, there are certain practices that can enhance the process and others that can detract from it. Below are key dos and don'ts to consider:

  • Do read the Privacy Act Statement to understand how your information will be used and protected.
  • Do thoroughly review the Guide to Benefits that applies to your specific USPS employment category, ensuring you understand your benefits options.
  • Do gather all necessary information before attempting to use PostalEASE, including your USPS personal identification number (PIN), Employee ID, daytime phone number, and all relevant information about the health benefits plan you’re choosing or changing.
  • Do use the PostalEASE Employee Web, Employee Self-Service Kiosk, or the Postal Service Intranet for a more streamlined experience if available to you.
  • Do record the confirmation number you receive after completing your entries in PostalEASE for your records.
  • Don't attempt to use PostalEASE to make changes to your enrollment due to a Qualifying Life Event (QLE); instead, directly contact the Human Resources Shared Service Center (HRSSC).
  • Don't neglect to update your dependents' information if making a change in your enrollment; failing to do this could affect their coverage.
  • Don't engage in dual enrollment or attempt to cover a family member under more than one FEHB enrollment, as this is considered fraud and could lead to disciplinary action.
  • Don't provide any false information on the application; doing so is a violation of the law punishable by fines or imprisonment.

By following these guidelines, USPS employees can navigate the FEHB enrollment process via PostalEASE more effectively, ensuring they and their eligible family members enjoy the full benefits they are entitled to.

Misconceptions

Understanding the USPS-24 form and its process for Federal Employees Health Benefits (FEHB) enrollment can be complex, and several misconceptions may arise. Here are four common misunderstandings and clarifications to help navigate these procedures more effectively:

  • Enrollment Changes Can Only Be Made During Open Season: While it's true that the USPS-24 form allows for enrollment changes during the FEHB Open Season, this isn't the only time employees can update their enrollment. Employees can also make changes if they experience a qualifying life event (QLE), such as marriage or the birth of a child. However, these changes must be processed through the Human Resources Shared Service Center (HRSSC), not PostalEASE.
  • PostalEASE Handles All Enrollment Activities: This is partly true. PostalEASE is a tool for employees to enroll, change, or cancel their FEHB enrollment. However, for certain actions, like reporting a QLE or if an employee is not capable of using PostalEASE due to a disability, the HRSSC must be contacted directly. PostalEASE will not transmit dependent change information to the insurance carrier unless an enrollment transaction is also occurring.
  • All Family Members' Information Can Be Updated Anytime via PostalEASE: While PostalEASE allows for the update of dependent information as part of an enrollment transaction, it's important to note that if you're not making an enrollment change but need to update dependent information only, you must contact your health plan carrier directly. This is a specific protocol to ensure that all necessary updates are captured accurately.
  • Failing to Enroll Means You Cannot Get Coverage Until Next Open Season: New employees or those who experience a qualifying life event have a specified period outside of the Open Season to enroll or make changes to their FEHB coverage through HRSSC. This ensures that employees who miss the Open Season window or undergo significant life changes still have access to health benefits when they need them.

It's critical for USPS employees to understand these aspects of the USPS-24 form and the FEHB enrollment process to manage their health benefits effectively. Misunderstandings can lead to missed opportunities for coverage or incorrect coverage selections. Always reach out to HRSSC or consult the provided guides for clarity on managing your FEHB enrollment.

Key takeaways

Understanding how to navigate the PostalEASE system for Federal Employees Health Benefits (FEHB) enrollment can seem daunting, but taking it step by step makes the process manageable. Here are some key takeaways to keep in mind as you fill out and use the USPS Form 24:

  • PostalEASE is your go-to platform for enrolling in, changing, or canceling your FEHB enrollment. Access is available via the internet, an Employee Self-Service Kiosk, or the Postal Service Intranet.
  • Be aware that specific periods, such as the FEHB Open Season, allow you to make changes to your current enrollment. Mark your calendar for these important dates to ensure you don't miss out.
  • If you're a new employee, remember you have a 60-day window from your hire date to make your election. This is a critical timeframe to ensure you have health coverage when you need it.
  • Always review the Privacy Act Statement provided in the form's appendix to understand how your personal information will be used and protected.
  • Prepare all necessary personal and dependent information before using PostalEASE. This includes Social Security numbers, dates of birth, and any other insurance coverage details.
  • Qualifying Life Events (QLEs) such as marriage or the birth of a child require a different process. You'll need to contact the Human Resources Shared Service Center (HRSSC) for these changes.
  • Double-check the enrollment codes for both your current plan (if changing or cancelling coverage) and the plan you're enrolling in. Mistakes here can lead to incorrect coverage.
  • Remember, enrollment changes made during Open Season or due to a QLE take effect on specified dates. It's important to know these dates so you understand when your coverage starts or changes.

By keeping these points in mind, you can navigate PostalEASE more confidently, ensuring your and your family's health benefits are handled correctly. Should you need further assistance, HRSSC representatives are available to help guide you through the process.

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